Terms of Service

Last updated: April 7, 2026

1. Acceptance of Terms

By accessing or using the Trace platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service. These terms apply to all users, including visitors, registered users, and subscribers.

2. Description of Service

Trace is an AI visibility monitoring platform that tracks how your brand appears across AI-powered search engines, including ChatGPT, Gemini, Perplexity, and others. The platform provides visibility scores, competitive benchmarking, and actionable recommendations to improve your brand's presence in AI-generated results.

3. Account Registration

To use Trace, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and account credentials.
• Maintain only one account per person. Duplicate accounts may be terminated.
• Notify us immediately of any unauthorized use of your account.

4. Subscription & Payment

Trace operates on a monthly subscription model. By subscribing, you agree to the following:

• Subscriptions are billed monthly on the date of your initial purchase.
• Subscriptions auto-renew unless canceled before the next billing cycle.
• Prices may change with at least 30 days advance notice. Continued use after a price change constitutes acceptance of the new price.

5. Free Trial

Trace offers a 7-day free trial for new users. No credit card is required to start a trial. At the end of the 7-day period, your trial will automatically expire. You may choose to subscribe to a paid plan at any time during or after the trial.

6. Cancellation & Refunds

• You may cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
• Your data will be retained for 30 days after cancellation, after which it will be permanently deleted.

7. Acceptable Use

You agree not to:

• Scrape, crawl, or use automated means to extract data from the Trace platform.
• Reverse engineer, decompile, or disassemble any part of the service.
• Share your account credentials with third parties or allow others to access your account.
• Use the platform for any illegal, harmful, or unauthorized purpose.
• Interfere with or disrupt the integrity or performance of the service.

8. Intellectual Property

Trace and its original content, features, and functionality are owned by Trace and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any data you upload to or generate through the platform. By using the service, you grant Trace a limited license to use your data solely for the purpose of providing and improving the service.

9. Limitation of Liability

The Trace platform is provided on an "as-is" and "as-available" basis. We make no warranties, expressed or implied, regarding the service. Trace does not guarantee specific results from using the platform. To the maximum extent permitted by law, Trace's total liability for any claims arising from your use of the service shall not exceed the total fees paid by you in the 12 months preceding the claim.

10. Termination

We reserve the right to suspend or terminate your account if you violate these Terms of Service, engage in fraudulent activity, or use the platform in a way that could harm other users or the service. You may terminate your account at any time by canceling your subscription and contacting our support team.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of the State of Delaware.

12. Contact Us

If you have questions about these Terms of Service, please contact us at legal@try-trace.com.